Privacy Policy
At Emergency Roofers Dublin, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our roofing services. Our practices comply with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and all relevant Irish and EU data protection regulations. By using our website or services, you consent to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Contact Details: Name, address, phone number, email address.
- Property Details: Details of the property and the roofing services required.
- Billing & Payment Information: Payment method, invoices, and transaction history.
- Communications: Emails, phone calls, and messages exchanged with us.
Technical Information
- IP address, browser type, operating system, and device information.
- Pages visited, time spent on our website, and referral sources.
- Cookies and other tracking data (see Section 9).
We do not knowingly collect personal data from anyone under the age of 18 without parental or guardian consent.
How We Use Your Information
We process your information for the following purposes:
- Preparing and sending quotations or estimates.
- Scheduling and carrying out roofing services.
- Communicating with you about project updates, invoices, or follow-ups.
- Maintaining records for guarantees, maintenance schedules, and customer history.
- Sending appointment reminders and urgent service notifications.
- Meeting legal, tax, and insurance obligations.
- Improving our website, customer service, and overall experience.
Marketing communications are only sent if you have given explicit consent. You may unsubscribe at any time.
Legal Basis for Processing
We rely on the following lawful bases under GDPR:
- Contractual Necessity – when we need to process your data to perform a service agreement.
- Legitimate Interests – for running and improving our business and protecting our rights.
- Legal Obligation – to comply with tax, accounting, and regulatory requirements.
- Consent – when you opt-in to marketing communications or cookie tracking.
Sharing Your Information
Your data is only shared when necessary:
- With Service Providers: Subcontractors, scaffolders, waste removal services, or payment processors assisting in delivering services.
- Legal Requirements: When required to comply with Irish law, court orders, or authorities.
- Business Transfers: If we merge or restructure, data may transfer under strict confidentiality.
We do not sell or rent your data to third parties. All third parties must process data securely and in compliance with GDPR.
Data Security
We use secure servers, encryption, and restricted staff access to protect your data. In the unlikely event of a data breach, we will notify affected individuals and the Data Protection Commission (DPC) as legally required.
Data Retention
We retain your data only as long as needed to:
- Provide services and maintain guarantees.
- Meet legal and regulatory requirements.
- Resolve disputes or enforce contracts.
Once no longer required, data is securely deleted or anonymized.
Your Data Protection Rights
Under GDPR, you have the right to:
- Access: Request details of the personal data we hold about you.
- Rectify: Correct inaccurate or incomplete data.
- Erase: Request deletion of your data where legally permissible.
- Restrict Processing: Limit how your data is used.
- Data Portability: Request a copy of your data in a machine-readable format.
- Object: Opt out of marketing communications or certain processing activities.
To exercise your rights, contact us. We will respond within 30 days.
Messaging Consent
By providing your phone number or email, you agree to receive service reminders, notifications, and updates.
- Message and data rates may apply.
- You may opt out at any time by replying STOP or unsubscribing from emails.
- For help, reply HELP or contact us directly.
Cookie Policy
Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and provide tailored content.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help remember your preferences, improve website functionality, and measure site performance.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., security, load balancing).
- Performance & Analytics Cookies: Help us understand how visitors interact with our website so we can improve usability and content.
- Functional Cookies: Remember your settings and preferences (e.g., location or language).
- Marketing Cookies: Track visitors across websites to deliver relevant advertising (only set with your consent).
Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For step-by-step instructions, visit www.allaboutcookies.org or the help section of your browser.
Consent for Cookies
When you visit our website for the first time, a cookie banner will appear allowing you to accept, reject, or customize cookie preferences. By continuing to use our website after adjusting your settings, you consent to our use of cookies as described in this policy.
Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. The latest version will always be posted on our website, with the effective date shown at the top.
Contact Us
If you have questions or concerns about this Privacy & Cookie Policy or how we handle your data, please contact us.